Comments on: The Disconnect Between Indiana Career Connect & Indiana Workforce Development Unemployment Claimant Self Service Site

By: Nat Finn

Nat Finn — Mon, 04 Oct 2010 05:49:28 +0000

This post just expressed the issues I had with the site back in December / January of 2009. The user experience is dreadful. I’m sorry if it hasn’t improved any. Governor Daniels should try the site on his own, go through the steps…with the same level of help we get…between hold calls and 24 hour email response times.

Then I could point him to about 10 Indiana Design / Technology companies that do it better than the crap they got from out of state.

Did you ever get it resolved?

By: Brenda

Brenda — Mon, 20 Sep 2010 07:59:44 +0000

September 18, 2010

Yes, I too was one of these to be disconnected. I have read all the comments ,but still do not follow what in the world is going on. Someone please fill me in. I too have I thought done all requirements. Is this a joke site. Help!!!!!

By: Nat Finn

Nat Finn — Mon, 23 Aug 2010 05:33:54 +0000

Were you able to find an answer? It’s been awhile since I’ve used it (hopefully, it remains that way)

By: Fishnut89

Fishnut89 — Thu, 12 Aug 2010 00:11:01 +0000

I can't file for the latest extension until I “finish” setting up an acct on career connect but I can't log into it. I just get a loop over and over. I've tried to call the office to speak to a human, but that was a waste of time.

By: Janie

Janie — Thu, 22 Jul 2010 08:35:52 +0000

Can I have your direct email address? Please send to jtw1209@att.net. Thank you.

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Thu, 07 Jan 2010 06:00:37 +0000

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By: Nat Finn

Nat Finn — Wed, 06 Jan 2010 22:12:03 +0000

2010/01/06 FINAL UPDATE

Finally got through on the state unemployment site at 4:30 pm today. After a ~7 minute wait, the specialist told me that I coudn’t claim for those last three weeks because I hadn’t been active on the site for 20 days. After 20 days they pause the account with the assumption you’re back to work. Which ends up being true because I had contract work and was going to have to claim it somewhere. So in the end I lose a week, but it could have been worse.

SO IN SHORT: be active on the site once a week!

And as for the SMARTLINK – STOP! You must provide information on all links listed below
They leave that link there for easy access.

“Adds something, don’t you think?” – Daniel Kaffee A Few Good Men (Aaron Sorking)

By: Nat Finn

Nat Finn — Tue, 05 Jan 2010 18:02:01 +0000

2010/01/05 UPDATE Followup

1) I’ve called the local office in Portage, but since I call and don’t walk-in, my needs aren’t addressed as quickly. I guess I’m gaming the system by using the phone when 1,300 miles away.

Follow-up calls go to a mailbox that isn’t configured to handled messages.

2) I emailed the tech support of the designer of the IndianaCareerConnect site – Geographic Solutions – to let them know their site isn’t communicating with the state site.

I’m gonna have to fly home and stand in line because of a bureaucracy.

Yeah, this country is ready to handle the demands of universal health care. (nope)

By: Nat Finn

Nat Finn — Tue, 05 Jan 2010 15:31:00 +0000

2010/01/05 UPDATE

I got an email reply from the state:

You have a voucher to file for week ending 01/09/10.

Which is great, but it doesn’t detract from the fact that:
1) My online account still says I have information to fill out on IndianaCareerConnect before I can fill out another voucher even though the IndianaCareerConnect site says I have my information filled out

2) I’m still not able to claim for the following weeks:

12/19/2090
12/26/2009
01/02/2009
01/09/2009

though y claim is active and contains quite a bit of funds in it.

And Obama wants me to trust a universal health care plan?

By: Nat Finn

Nat Finn — Tue, 05 Jan 2010 04:25:52 +0000

2010/01/04 UPDATE:

So I called the number on the Indiana State Workforce Development UPLINK site:

UPLINK Customer service:
800-891-6499

Result: busy signal. Repeatedly. I forgot what that sound was.

So I called the local WorkOne office number:

Portage WorkOne
1575 Adler Circle, Suite A
Portage, IN 46368
phn: 219-762-6592

They took my name and number and went to investigate my case.

They didn’t call back, but if the email’s gonna take 7 days, I’m guessin’ they’re not having much better luck.